Floor Information – Shinjuku
Duty-Free shoppers may apply for consumption tax refunds at the Information Desk on the 2nd floor before 8:00 PM.
- Duty-Free purchasing cannot be done directly on the sales floor. After making your purchases, which will include the consumption tax, please go to the Information Desk on the 2nd floor and present your passport and sales receipts.
You must have your valid passport with you. (We cannot accept copies of passports, copies passport numbers, or identification cards.)
- Duty-Free services are available only to customers who have been admitted into Japan as tourist for stay of no more than 6 moths.
- Consumption taxes will be refunded on purchases made on the same business day totaling 10,501 yen or more (including taxes).
(Multiple receipts will be tallied.)
- The following products are not duty-free:
Non-durable items such as food, soft drinks, alcoholic beverages, protein supplements, cosmetics, detergents, bath powders, soaps, toothpastes, bonding agents, paints and pigments, dyes, films, and dry cell batteries.
- Duty-free items are limited to durable items purchased for personal use. Products purchased for commercial- and industrial-use are not tax exempt.
- Purchases made at Takashimaya Department Store, Books Kinokuniya and shops in Times Square Building are excluded. (Purchases made at other Tokyu Hands stores are not tax exempt.)
- Please complete duty-free applications in the day of purchase.
Please note that your passport is necessary for duty-free applications.
- Please read carefully the stipulations printed on the back side of the form listing your duty-free purchases, that has been attached to your passport.
- Customers with diplomatic status must present their Tax Free Card.
Tokyu Hands accepts the following cards:
●TOP ●VISA ●Master ●DC ●UFJ ●NICOS ●JCB ●American Express ●Takashimaya Card ●Diners ●Rakuten KC.